Customer Service Specialist

alphabeinsightinc· Customer Service
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📍 Atlanta📍 Atlanta, GA, United States📍 GA📍 usFull time

About this role

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service that reflects our company's commitment to quality and satisfaction. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others.  career in the production industry and gain hands-on experience in a fast-paced and creative environment. 

Key Responsibilities

  • Respond promptly and effectively to customer inquiries via phone, email, or chat.
  • Resolve product or service problems by clarifying customer complaints and determining the cause.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Follow up to ensure resolution and customer satisfaction.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.

Qualifications

Requirements

  • Proven experience as a Customer Service Specialist or similar role.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations with patience and professionalism.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM systems and practices.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

Frequently Asked Questions

Is the salary disclosed for the Customer Service Specialist position at alphabeinsightinc?
The salary for this Customer Service Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at alphabeinsightinc located?
This Customer Service Specialist role at alphabeinsightinc is based in Atlanta, Atlanta, GA, United States, GA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Specialist at alphabeinsightinc belong to?
This Customer Service Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Specialist job at alphabeinsightinc posted?
This Customer Service Specialist position at alphabeinsightinc was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
alphabeinsightinc
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