Customer Service Agent

alphabeinsightinc· Customer Service
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📍 Charlotte📍 Charlotte, NC, United States📍 NC📍 usFull time

About this role

Company Description

At GG Media, we believe that strong brands are built through creativity, strategy, and meaningful connections. We are a forward-thinking company dedicated to delivering innovative marketing solutions that help businesses grow and thrive in competitive markets. Our team is passionate about collaboration, professional excellence, and creating impactful campaigns that drive results.

 

Job Description

GG Media is seeking a professional and customer-focused Customer Service Agent to join our growing team in Charlotte, NC. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a dynamic and supportive work environment.

Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer concerns in a professional and timely manner.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with internal teams to ensure customer needs are addressed effectively.
  • Follow up with customers to ensure satisfaction and successful resolution of issues.
  • Identify opportunities to improve customer service processes and experiences.
  • Support administrative and customer-related tasks as needed.

Qualifications

  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service abilities.
  • Strong problem-solving and critical-thinking skills.
  • Ability to manage multiple tasks and prioritize responsibilities effectively.
  • Professional demeanor and positive attitude.
  • Strong attention to detail and organizational skills.
  • Ability to work both independently and collaboratively within a team.
  • Basic computer proficiency and ability to learn new systems quickly.

Additional Information

  • Competitive salary package
  • Growth and advancement opportunities
  • Professional development and ongoing training
  • Supportive and collaborative work environment
  • Stable full-time position
  • Paid time off and company-recognized holidays
  • Opportunity to develop valuable customer service and business communication skills

Frequently Asked Questions

Is the salary disclosed for the Customer Service Agent position at alphabeinsightinc?
The salary for this Customer Service Agent role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at alphabeinsightinc located?
This Customer Service Agent role at alphabeinsightinc is based in Charlotte, Charlotte, NC, United States, NC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Agent at alphabeinsightinc belong to?
This Customer Service Agent position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at alphabeinsightinc posted?
This Customer Service Agent position at alphabeinsightinc was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
alphabeinsightinc
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