Customer Support Assistant

alphabeinsightinc· Customer Service
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📍 Charlotte📍 Charlotte, NC, United States📍 NC📍 usFull time

About this role

Company Description

At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.

Job Description

Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.

Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Assist customers with service-related questions and provide accurate information.
  • Maintain and update customer records and account information.
  • Coordinate with internal departments to resolve customer concerns efficiently.
  • Track and document customer interactions and follow-up activities.
  • Process requests, orders, and service updates accurately.
  • Monitor customer satisfaction and escalate issues when necessary.
  • Support administrative tasks related to customer service operations.

Qualifications

  • High school diploma or equivalent required.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Professional and customer-focused attitude.
  • Ability to work effectively both independently and as part of a team.
  • Strong attention to detail and problem-solving skills.
  • Basic proficiency with computer systems and office software.
  • Ability to adapt in a fast-paced work environment.

Additional Information

  • Competitive salary
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment
  • Comprehensive training programs
  • Paid time off and company holidays
  • Stable full-time position
  • Employee recognition and advancement opportunities

Frequently Asked Questions

Is the salary disclosed for the Customer Support Assistant position at alphabeinsightinc?
The salary for this Customer Support Assistant role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Assistant position at alphabeinsightinc located?
This Customer Support Assistant role at alphabeinsightinc is based in Charlotte, Charlotte, NC, United States, NC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Assistant role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Assistant role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Assistant at alphabeinsightinc belong to?
This Customer Support Assistant position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Assistant position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Assistant job at alphabeinsightinc posted?
This Customer Support Assistant position at alphabeinsightinc was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Assistant
alphabeinsightinc
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