Customer Support Assistant

alphabeinsightinc· Customer Service
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📍 CA📍 Riverside📍 Riverside, CA, United States📍 usFull time

About this role

Company Description

Trillex Creative Marketing is a forward-thinking marketing firm dedicated to driving brand growth through innovative strategies and impactful campaigns. We are committed to developing talent from within, fostering a collaborative environment where individuals can grow into confident leaders while contributing to meaningful business success.

Job Description

We are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally. You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and internal systems
  • Assist clients with product and service-related questions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to resolve issues effectively
  • Monitor and follow up on open cases to ensure timely resolution
  • Provide administrative support to the customer support team
  • Uphold company standards for professionalism and customer care

Qualifications

  • Strong communication and interpersonal skills
  • Excellent organizational and time-management abilities
  • Problem-solving mindset with attention to detail
  • Ability to work both independently and within a team
  • Basic proficiency with computer systems and office tools
  • Adaptability in a fast-paced work environment

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career development
  • Supportive and collaborative team environment
  • Skill development and ongoing training
  • Stable full-time position with consistent schedule

Frequently Asked Questions

Is the salary disclosed for the Customer Support Assistant position at alphabeinsightinc?
The salary for this Customer Support Assistant role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Assistant position at alphabeinsightinc located?
This Customer Support Assistant role at alphabeinsightinc is based in CA, Riverside, Riverside, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Assistant role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Assistant role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Assistant at alphabeinsightinc belong to?
This Customer Support Assistant position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Assistant position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Assistant job at alphabeinsightinc posted?
This Customer Support Assistant position at alphabeinsightinc was posted on Apr 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Assistant
alphabeinsightinc
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