Customer Support Manager

alphabeinsightinc· Customer Service
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📍 Nashville📍 Nashville, TN, United States📍 TN📍 usFull time

About this role

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.

 

Job Description

We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.

Responsibilities

  • Oversee daily customer support operations and ensure service excellence

  • Lead, guide, and support the customer support team

  • Monitor performance metrics and ensure quality standards are maintained

  • Develop and implement efficient support workflows and procedures

  • Handle escalated customer inquiries with professionalism and discretion

  • Collaborate with internal teams to improve customer experience and operational efficiency

  • Prepare reports and provide insights to support decision-making

Qualifications

  • Strong leadership and organizational skills

  • Excellent written and verbal communication abilities

  • Ability to manage multiple priorities in a fast-paced environment

  • Strong problem-solving and decision-making skills

  • High attention to detail and commitment to quality

  • Ability to work independently and as part of a team

  • Professional demeanor and customer-focused mindset

Additional Information

  • Competitive salary

  • Growth opportunities within the organization

  • Skill development and leadership exposure

  • Supportive and professional work environment

  • Stable full-time position

  • Opportunities to contribute to process improvement and team development

 

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in Nashville, Nashville, TN, United States, TN, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Feb 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
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