Functional Analyst

smith
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📍 Columbus, Ohio, United States📍 Hybrid1 Full Time

About this role

Functional Analyst


We are seeking a detail-oriented Functional Analyst to to support site updates, testing, and issue resolution across multiple regions. This role plays a key part in maintaining platform stability and ensuring changes are delivered accurately and reliably.


What You’ll Do:


  • Thoroughly test in the Commerce environment to ensure accuracy and prevent potential misuse or financial loss due to promo issues. 
  • Deploy tested promotions to the production environment.
  • Research and troubleshoot issues related to promotions and other site functionalities.
  • Maintain site data including product details, user information and general content updates.
  • Assist with site testing for bug fixes, enhancements and production issue resolution.
  • Investigate and help resolve production issues, especially those related to promotions.
  • Collaborate with cross-functional teams to ensure smooth site operations.
  • Align working hours with client time zone to support operational needs as needed.


Qualifications:


  • Experience with SAP Commerce Cloud Backoffice or similar eCommerce platforms.
  • Strong attention to detail and commitment to thorough testing.
  • Ability to manage multiple promotions and site updates across different regions.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration skills.
  • Flexibility to align work hours with Pacific Coast time zone and support occasional production issues that occur after hours.



What We Look For:


  • Prior experience in retail eCommerce operations.
  • Familiarity with promotional strategy and execution across multiple regions.

 

 

Smith | The Performance Commerce People

Smith is the performance commerce agency, enabling over 500,000 transactions around the globe each day. With over 20 years of digital commerce and marketing expertise and an industry-leading blend of creative, analytical, and technical skills, we create innovative digital solutions that enhance customer experience, accelerate digital sales, and optimize commerce operations. A relentless focus on outcomes guides us as we partner with ambitious businesses and brands to drive growth by creating digital strategies and commerce experiences that help them connect with their customers at every stage of the customer lifecycle while powering their own digital transformations. Smith has offices in Columbus, OH, Ottawa-Gatineau, Canada, and Santiago, Chile along with our remote workforce located throughout the United States and Canada. Learn why Smith is home of the Performance Commerce People at www.smithcommerce.com 

 

Frequently Asked Questions

Is the salary disclosed for the Functional Analyst position at smith?
The salary for this Functional Analyst role at smith is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Functional Analyst position at smith located?
This Functional Analyst role at smith is based in Columbus, Ohio, United States, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Functional Analyst role at smith full-time or part-time?
This is listed as a 1 Full Time position. It is posted as a Functional Analyst role at smith.
How do I apply for the Functional Analyst position at smith?
Click the "Apply Now" button on this page. You will be redirected to smith's official application portal hosted on bamboohr where you can submit your application directly.
When was the Functional Analyst job at smith posted?
This Functional Analyst position at smith was posted on Nov 3, 2025. Apply as soon as possible — early applications are often reviewed first.
Functional Analyst
smith
Apply for this role ↗

You'll be redirected to smith's official application page on bamboohr.