Customer Service Trainer

alphabeinsightinc· Customer Service
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📍 GA📍 Sandy Springs📍 Sandy Springs, GA, United States📍 usFull time

About this role

Company Description

Elevare Branding is a forward-thinking creative firm dedicated to crafting meaningful brand experiences that drive impact, recognition, and lasting connections. Our team blends strategy, creativity, and innovation to elevate the presence of the clients we serve. We believe in cultivating talent, promoting growth from within, and empowering individuals to contribute ideas that shape the direction of our work. As we continue expanding our footprint, we are seeking driven and dynamic professionals to join our growing team.

Job Description

The Customer Service Trainer will play a key role in developing, delivering, and optimizing training programs that strengthen client teams’ service performance. This role focuses on leading training sessions, improving communication standards, and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented, confident in guiding groups, and capable of presenting information in a clear and engaging manner.

Responsibilities

  • Conduct onboarding and ongoing customer service training sessions for new and current team members.

  • Develop training materials, presentations, and guidelines to improve service quality.

  • Evaluate team performance and identify opportunities for improvement.

  • Implement training strategies that support consistency in communication, problem resolution, and customer experience.

  • Provide constructive feedback, coaching, and support to enhance individual and group development.

  • Maintain accurate records of attendance, progress, and performance outcomes.

  • Collaborate with management to ensure training aligns with company goals and client expectations.

Qualifications

  • Strong communication, presentation, and interpersonal skills.

  • Ability to lead, motivate, and coach individuals and teams.

  • Excellent organizational skills and attention to detail.

  • Professional presence and ability to facilitate both in-person and virtual sessions.

  • Problem-solving abilities and a commitment to delivering high-quality service.

Additional Information

 

  • Competitive salary of $51,000 – $54,000 per year.

  • Growth and advancement opportunities within the company.

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  • Professional training and development programs.

  • Supportive and collaborative work environment.

  • Full-time position with stable, consistent scheduling.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Trainer position at alphabeinsightinc?
The salary for this Customer Service Trainer role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Trainer position at alphabeinsightinc located?
This Customer Service Trainer role at alphabeinsightinc is based in GA, Sandy Springs, Sandy Springs, GA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Trainer role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Trainer role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Trainer at alphabeinsightinc belong to?
This Customer Service Trainer position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Trainer position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Trainer job at alphabeinsightinc posted?
This Customer Service Trainer position at alphabeinsightinc was posted on Dec 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Trainer
alphabeinsightinc
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