Customer Support Manager

alphabeinsightinc· Customer Service
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📍 PA📍 Philadelphia📍 Philadelphia, PA, United States📍 usFull time

About this role

Company Description

SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning programs, and strategic workforce development. We take pride in cultivating excellence, fostering collaboration, and creating pathways for long-term success. Our team is driven by purpose, guided by integrity, and inspired by continuous growth.

Job Description

We are seeking a highly organized and motivated Customer Support Manager to lead our support operations and ensure an exceptional experience for all clients and students. This role involves developing support strategies, managing service processes, and collaborating across teams to provide efficient, high-quality solutions. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer care.

Responsibilities

  • Lead and oversee daily customer support operations to ensure timely and accurate assistance.

  • Develop and implement support procedures to improve service quality and team efficiency.

  • Monitor client inquiries, identify areas for improvement, and optimize the customer experience.

  • Collaborate with internal departments to resolve issues and streamline communication.

  • Maintain service records, reports, and performance metrics.

  • Train and support team members to maintain high service standards.

  • Ensure consistent, professional communication aligned with company values and objectives.

Qualifications

  • Strong communication and leadership skills.

  • Excellent problem-solving and organizational abilities.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Commitment to providing exceptional customer service.

  • Attention to detail and a results-driven mindset.

Additional Information

  • Competitive salary within the range of $53,000 – $57,000

  • Professional growth and advancement opportunities

  • Supportive and collaborative work environment

  • Skill-building and training programs

  • Comprehensive development opportunities within the company

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in PA, Philadelphia, Philadelphia, PA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Dec 2, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
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