Customer Support Assistant

alphabeinsightinc· Customer Service
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📍 Boston📍 Boston, MA, United States📍 MA📍 usFull time

About this role

Company Description

About Us

Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement—ensuring that every project we undertake meets the highest standards of quality.

Job Description

Job Description

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires strong communication skills, attention to detail, and the ability to deliver a smooth and positive customer experience at all times.

Responsibilities

  • Provide prompt and professional responses to customer inquiries.

  • Assist customers with service information, issue resolution, and general support.

  • Maintain accurate records of customer interactions and follow-up actions.

  • Collaborate with internal departments to ensure seamless client support.

  • Identify opportunities to improve processes and enhance service quality.

  • Uphold company standards and deliver outstanding customer care.

Qualifications

Qualifications

  • Strong verbal and written communication skills.

  • Excellent organization, problem-solving, and multitasking abilities.

  • Ability to work well in a team-oriented environment.

  • Positive attitude and a customer-centric mindset.

  • Proficiency in basic office and communication tools.

Additional Information

Benefits

  • Competitive annual salary ($52,000–$56,000).

  • Clear opportunities for professional growth and development.

  • Supportive and collaborative work environment.

  • Skill-building and training resources to enhance your career.

  • Full-time job stability with long-term potential.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Assistant position at alphabeinsightinc?
The salary for this Customer Support Assistant role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Assistant position at alphabeinsightinc located?
This Customer Support Assistant role at alphabeinsightinc is based in Boston, Boston, MA, United States, MA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Assistant role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Assistant role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Assistant at alphabeinsightinc belong to?
This Customer Support Assistant position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Assistant position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Assistant job at alphabeinsightinc posted?
This Customer Support Assistant position at alphabeinsightinc was posted on Nov 13, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Assistant
alphabeinsightinc
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