Customer Support Manager

alphabeinsightinc· Customer Service
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📍 FL📍 Tampa📍 Tampa, FL, United States📍 usFull time

About this role

Company Description

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.

 

Job Description

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

 

Qualifications

Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.

Responsibilities

  • Lead and manage the customer support team to ensure effective and efficient service delivery.

  • Implement and optimize customer service strategies, workflows, and best practices.

  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.

  • Handle escalated customer inquiries with professionalism and sound decision-making.

  • Collaborate with internal departments to streamline communication and enhance the customer journey.

  • Train, mentor, and develop team members to strengthen skills and overall performance.

  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications

  • Strong leadership and communication skills with the ability to guide and motivate teams.

  • Excellent problem-solving abilities and a customer-centric mindset.

  • Solid organizational skills with attention to detail and process improvement.

  • Ability to work effectively in a fast-paced, collaborative environment.

  • Proficiency in support systems, ticketing processes, and performance tracking tools.

 

Additional Information

Benefits

  • Competitive salary range of $55,000 – $61,000

  • Opportunities for career growth and professional development

  • Supportive and dynamic work environment

  • Job Type: Full-time

  • Skill-building and advancement opportunities within a growing company

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in FL, Tampa, Tampa, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Nov 13, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
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