Program Specialist - Members Assistance

LITTLE RIVER BAND OF OTTAWA INDIANS
POSITION VACANCY ANNOUNCEMENT

POSITION: Program Specialist – Dual Site – Members Assistance

Pay Grade: NE6 Hiring Range - $16.71 – $19.78 - $22.82 - Commensurate with Verified Qualifications 
Status: Non-Exempt/Bi-weekly pay                      Background Check: Extensive 

 Indian Preference is applicable in accordance with Ordinance #15-600-02

SUMMARY: 

The Members Assistance Program Specialist is responsible for processing program applications, answering questions, and ensuring an efficient operation from intake to completion at our two (2) Family Services Department service locations – Manistee and Muskegon. The position will also provide routine administrative support functions for the department.

EMPLOYMENT QUALIFICATIONS: MINIMUM NECESSARY QUALIFICATIONS

• High School Diploma or GED; and
• Work experience of two (2) or more years as an Administrative Assistant or Case Aid or similar; and
• Knowledge of all other Little River programs and services may be required to refer for services; and
• Must possess and maintain a valid Michigan driver’s license with the ability to be insured under the company’s insurance policy.

DUTIES AND RESPONSIBILITIES:

1. Assists members in accessing services of department, providing referrals to other tribal programs or outside agencies as necessary.
2. Helping clients with paperwork, such as program applications for benefits and providing ongoing support and follow-up.
3. Ensure completeness of program applications and process in accordance with program requirements.
4. Maintains program logs, program databases, and phone logs.
5. Processes check requests for payments to vendors.
6. Maintains department hardcopy and electronic files in accordance with department requirements. Ensure files are complete, orderly and readily accessible at all times.
7. Maintains compliance with all applicable tribal, federal or state laws and procedures including grant funded program requirements.
8. Assists supervisor with the research and compilation of data required for report development.
9. Composes, types, and edits a variety of correspondence, reports, memoranda and other such documents.
10. Processes mass and/or individual mailings to membership.
11. Maintains confidentiality in all aspects of work and complies with all applicable tribal, federal, or state laws and procedures.
12. All other position/department related duties as assigned by supervisor.

OTHER SKILLS AND ABILITIES:

During the course of employment, the employee will consistently utilize and demonstrate strong verbal and written communication skills, strong organizational skills, strong interpersonal and teamwork skills, heightened attention to detail and accuracy, the ability to work cooperatively with other departments, and a commitment to confidentiality.

SUPERVISORY RESPONSIBILITIES:
None

PHYSICAL DEMANDS:

Sitting for long periods of time, frequent walking, and occasional reaching, bending, kneeling, or stretching is to be expected. The nature of the work also involves manual dexterity to operate office equipment and while keyboarding. An employee will need normal or corrected to normal range of sight and hearing and will carry work-related materials up to fifty (50) pounds.  The employee may be required to provide service in home settings, which may require climbing of stairs and driving a motor vehicle for transportation.

WORKING ENVIRONMENT:
Work is performed in a climate-controlled office environment. The employee’s work schedule may periodically need to be flexible and adjusted according to business need. The employee must be able to effectively handle stressful and compromising situations while remaining focused and professional, as well as be able to deal with difficult people without losing perspective. Occasional overnight or local travel will be necessary to attend meetings or trainings.

Application Instructions: 
Complete and Submit an application form (on-line fillable) on the Tribe’s website www.lrboi-nsn.gov under “Employment” heading and to request a copy of the position description or by contacting Human 
Resources at: LRBOI HR Department, 2608 Government Center Dr., Manistee, MI 49660
 Phone: (231) 398-6859; Email: apply@lrboi-nsn.gov . ATTN: HR
 
To apply: please submit completed LRBOI application, cover letter, resume, and a copy of Tribal ID front/back (if applicable); to:
 LRBOI HR Department, 2608 Government Center Dr., Manistee, MI 49660
 Fax: (231) 331-1233; Email: apply@lrboi-nsn.gov .

Conditions of employment with Little River Band of Ottawa Indians Tribal Government includes superior performance in the selection process, including but not limited to all of the following: any pre-employment interviews, skills testing, credentialing, drug screening, background investigations, reference checks and previous work history, passing a pre-employment drug test and background 
investigation, possession of a valid Driver’s License throughout employment and being insurable under the Tribe’s insurance policy and successfully completing a probationary introductory period.

                For further information, please contact the LRBOI HR Department.
Posted: 05-06-2026                                                                                            Remove: Until Filled