Customer Support Manager

alphabeinsightinc· Customer Service
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📍 San Antonio📍 San Antonio, TX, United States📍 TX📍 usFull time

About this role

Company Description

About Us

Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism—delivering impactful communication solutions that drive meaningful results.

Job Description

Job Description

We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values.

Responsibilities

  • Lead and mentor the customer support team to deliver exceptional service

  • Develop and implement support processes that improve productivity and client satisfaction

  • Monitor performance metrics and identify opportunities for continuous improvement

  • Handle escalated inquiries and provide clear, effective solutions

  • Collaborate with internal teams to optimize communication and service delivery

  • Ensure support operations align with company standards, goals, and best practices

  • Maintain a professional, supportive, and solutions-oriented environment

Qualifications

Qualifications

  • Strong leadership, communication, and organizational skills

  • Ability to manage multiple priorities with a calm and strategic mindset

  • Excellent problem-solving abilities and attention to detail

  • Strong understanding of customer service principles and client relations

  • Ability to analyze data and make informed operational decisions

  • Proactive, reliable, and committed to delivering exceptional service

Additional Information

Benefits

  • Competitive salary of $55,000 – $59,000 per year

  • Growth opportunities within a rapidly expanding organization

  • Supportive and collaborative work environment

  • Professional development and skill-building opportunities

  • Full-time job position with long-term stability

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in San Antonio, San Antonio, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Nov 13, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
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