Customer Support Manager

alphabeinsightinc· Customer Service
Apply Now ↗
📍 Atlanta📍 Atlanta, GA, United States📍 GA📍 usFull time

About this role

Company Description

About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.

Job Description

Job Description

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.

Responsibilities

  • Lead and manage the day-to-day operations of the customer support team

  • Monitor performance metrics and implement improvements to ensure high-quality service

  • Develop and maintain customer service policies and procedures

  • Train, coach, and support team members for continuous growth

  • Handle escalated customer inquiries and resolve issues professionally

  • Collaborate with other departments to streamline processes and enhance customer satisfaction

  • Analyze trends and prepare reports to inform business decisions

Qualifications

Qualifications

  • Proven experience as a Customer Support Manager or in a similar leadership role

  • Excellent communication and interpersonal skills

  • Strong organizational and problem-solving abilities

  • Experience with CRM systems and support tools

  • Ability to lead by example in a fast-paced environment

  • Bachelor's degree in Business, Communications, or related field (preferred)

Additional Information

Benefits

  • Competitive salary ($60,000–$65,000 annually)

  • Opportunities for professional growth and career advancement

  • Collaborative and supportive work environment

  • Skills development and leadership training

  • Paid time off and company-recognized holidays

  • Health and wellness program participation

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in Atlanta, Atlanta, GA, United States, GA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Sep 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
Apply for this role ↗

You'll be redirected to alphabeinsightinc's official application page on SmartRecruiters.