Customer Support Assistant

alphabeinsightinc· Customer Service
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📍 Cleveland📍 Cleveland, OH, United States📍 OH📍 usFull time

About this role

Company Description

About Us

At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email

  • Maintain accurate records of customer interactions and transactions

  • Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions

  • Provide information about products, services, and policies

  • Collaborate with other departments to address client needs efficiently

  • Assist in administrative tasks as needed to support the team

  • Follow communication procedures and guidelines to ensure quality and consistency

Qualifications

Qualifications

  • High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

  • Minimum of 1 year of customer service or administrative experience

  • Excellent verbal and written communication skills

  • Strong problem-solving abilities and attention to detail

  • Proficient with Microsoft Office Suite and customer management software

  • Ability to multitask, prioritize, and manage time effectively

  • Professional demeanor with a strong work ethic

Additional Information

Benefits

  • Competitive salary: $50,000 – $60,000 annually

  • Growth opportunities within a supportive team environment

  • Ongoing training and professional development

  • Paid time off and holidays

  • Health and wellness support

  • Dynamic and collaborative work culture

Frequently Asked Questions

Is the salary disclosed for the Customer Support Assistant position at alphabeinsightinc?
The salary for this Customer Support Assistant role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Assistant position at alphabeinsightinc located?
This Customer Support Assistant role at alphabeinsightinc is based in Cleveland, Cleveland, OH, United States, OH, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Assistant role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Assistant role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Assistant at alphabeinsightinc belong to?
This Customer Support Assistant position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Assistant position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Assistant job at alphabeinsightinc posted?
This Customer Support Assistant position at alphabeinsightinc was posted on Sep 16, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Assistant
alphabeinsightinc
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