Customer Support Specialist

alphabeinsightinc· Customer Service
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📍 Cleveland📍 Cleveland, OH, United States📍 OH📍 usFull time

About this role

Company Description

About Us
At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered in Cleveland, OH, our mission is to streamline operations through dependable service, a dedicated team, and a commitment to growth. We value integrity, hard work, and continuous improvement—ensuring every package, every detail, and every task is handled with care and purpose.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a vital role in maintaining strong relationships and delivering service excellence.

Responsibilities

  • Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner

  • Troubleshoot software-related issues and provide accurate, step-by-step guidance

  • Document customer interactions and technical issues for internal use

  • Collaborate with other departments (engineering, sales, QA) to resolve complex cases

  • Maintain a deep understanding of company products and services

  • Assist with onboarding new users and guiding them through product features

  • Monitor recurring issues and suggest improvements to the support process

Qualifications

Qualifications

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

  • Minimum of 1–2 years of experience in a customer support or technical support role

  • Strong problem-solving skills and attention to detail

  • Excellent verbal and written communication skills

  • Proficiency in using support software, CRMs, and Microsoft Office Suite

  • Ability to manage multiple tasks and remain calm under pressure

  • A customer-first mindset with a desire to go above and beyond

Additional Information

Benefits

Competitive salary: $56,000 – $61,000 per year

Opportunities for internal promotion and professional development

Paid training and continuous skills development

Comprehensive health, dental, and vision insurance

401(k) with company match

Paid holidays and vacation time

Collaborative, respectful team environment

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist position at alphabeinsightinc?
The salary for this Customer Support Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at alphabeinsightinc located?
This Customer Support Specialist role at alphabeinsightinc is based in Cleveland, Cleveland, OH, United States, OH, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Specialist at alphabeinsightinc belong to?
This Customer Support Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist job at alphabeinsightinc posted?
This Customer Support Specialist position at alphabeinsightinc was posted on Sep 16, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
alphabeinsightinc
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