Customer Service Liaison

alphabeinsightinc· Customer Service
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📍 AL📍 Birmingham📍 Birmingham, AL, United States📍 usFull time

About this role

Company Description

About Us

At Every Word Code, we are passionate about building digital solutions that transform communication. We believe in clarity, precision, and efficiency—in code and in people. Based in Baton Rouge, LA, we support growing businesses and institutions with innovative technology and seamless support services. Our team thrives on professionalism, collaboration, and growth.

Job Description

Job Description

We are seeking a professional and detail-oriented Customer Service Liaison to act as the primary point of contact between our customers and internal departments. This role ensures that client inquiries are handled with care, efficiency, and professionalism. The ideal candidate will possess strong communication and problem-solving skills and be passionate about delivering outstanding customer support.

Responsibilities

  • Serve as the key liaison between customers and internal departments to resolve inquiries and service issues.

  • Respond promptly and professionally to customer questions via phone and email.

  • Document customer interactions and track issues through to resolution.

  • Identify and escalate complex problems to appropriate teams.

  • Maintain accurate records of all customer interactions.

  • Collaborate with product, engineering, and sales teams to improve customer satisfaction.

  • Provide feedback to management on trends and areas for process improvement.

Qualifications

Qualifications

  • Proven experience in customer service, client relations, or a related field.

  • Excellent verbal and written communication skills.

  • Strong interpersonal and organizational abilities.

  • Ability to manage multiple tasks and prioritize in a fast-paced environment.

  • Proficiency in basic computer applications and CRM systems.

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.

Additional Information

Benefits

  • Competitive salary ($56,000–$60,000 annually)

  • Growth and development opportunities within the company

  • Skill-building and training programs

  • Supportive, collaborative team environment

  • Paid time off and holidays

  • Health and wellness benefits

Frequently Asked Questions

Is the salary disclosed for the Customer Service Liaison position at alphabeinsightinc?
The salary for this Customer Service Liaison role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Liaison position at alphabeinsightinc located?
This Customer Service Liaison role at alphabeinsightinc is based in AL, Birmingham, Birmingham, AL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Liaison role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Liaison role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Liaison at alphabeinsightinc belong to?
This Customer Service Liaison position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Liaison position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Liaison job at alphabeinsightinc posted?
This Customer Service Liaison position at alphabeinsightinc was posted on Sep 8, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Liaison
alphabeinsightinc
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