Customer Support Specialist

alphabeinsightinc· Customer Service
Apply Now ↗
📍 Atlanta📍 Atlanta, GA, United States📍 GA📍 usFull time

About this role

Company Description

About Us
At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.

Job Description

Job Description

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat

  • Troubleshoot product or service issues and offer effective solutions

  • Maintain accurate records of customer interactions and transactions

  • Collaborate with internal teams to escalate and resolve complex problems

  • Follow up on customer feedback to ensure satisfaction and retention

  • Contribute to knowledge base documentation and continuous improvement processes

Qualifications

Qualifications

  • High school diploma or equivalent; Bachelor’s degree preferred

  • 1+ year of experience in customer service or support roles

  • Strong verbal and written communication skills

  • Ability to multitask and manage time efficiently

  • Proficiency with CRM tools and Microsoft Office Suite

  • Problem-solving mindset with attention to detail

Additional Information

Benefits

  • Competitive salary ($60,000 - $67,000 per year)

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and onboarding

  • Supportive team environment and leadership

  • Health, dental, and vision insurance

  • Paid time off and holidays

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist position at alphabeinsightinc?
The salary for this Customer Support Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at alphabeinsightinc located?
This Customer Support Specialist role at alphabeinsightinc is based in Atlanta, Atlanta, GA, United States, GA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Specialist at alphabeinsightinc belong to?
This Customer Support Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist job at alphabeinsightinc posted?
This Customer Support Specialist position at alphabeinsightinc was posted on Aug 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
alphabeinsightinc
Apply for this role ↗

You'll be redirected to alphabeinsightinc's official application page on SmartRecruiters.