Customer Support Specialist

alphabeinsightinc· Customer Service
Apply Now ↗
📍 Grand Rapids📍 Grand Rapids, MI, United States📍 MI📍 usFull time

About this role

Company Description

About Us

At Hype Tier, we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, or chat.

  • Identify and resolve product or service issues efficiently.

  • Maintain accurate records of interactions and transactions.

  • Collaborate with cross-functional teams to escalate and follow up on complex issues.

  • Monitor customer feedback and report trends to management.

  • Contribute to the development and refinement of support processes and documentation.

  • Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred.

  • Minimum of 1–2 years of experience in customer service or a related field.

  • Strong verbal and written communication skills.

  • Problem-solving mindset with the ability to multitask.

  • Familiarity with CRM systems and support tools is a plus.

  • Excellent time management and organizational skills.

  • Ability to work independently and in a team environment.

Additional Information

Benefits

  • Competitive salary ($60,000 – $65,000/year)

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and onboarding

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Supportive and collaborative work culture

  • Skill development programs and workshops

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist position at alphabeinsightinc?
The salary for this Customer Support Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at alphabeinsightinc located?
This Customer Support Specialist role at alphabeinsightinc is based in Grand Rapids, Grand Rapids, MI, United States, MI, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Specialist at alphabeinsightinc belong to?
This Customer Support Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist job at alphabeinsightinc posted?
This Customer Support Specialist position at alphabeinsightinc was posted on Aug 20, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
alphabeinsightinc
Apply for this role ↗

You'll be redirected to alphabeinsightinc's official application page on SmartRecruiters.