Customer Service Liaison

alphabeinsightinc· Customer Service
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📍 LA📍 New Orleans📍 New Orleans, LA, United States📍 usFull time

About this role

Company Description

About Us

At Signal Tru Brand, we specialize in transforming communication strategies into impactful brand experiences. Based in New Orleans, we are dedicated to delivering excellence through innovation, collaboration, and customer-focused solutions. Our mission is to cultivate leadership, elevate professional standards, and drive growth through adaptive brand strategies. We empower our teams to think creatively and lead confidently in today’s dynamic business landscape.

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Service Liaison to serve as the key connection between our clients and their customers. The ideal candidate will ensure smooth communication, manage inquiries effectively, and maintain the highest level of service experience.

Responsibilities

  • Act as the primary point of contact between customers and internal teams.

  • Resolve customer concerns and provide timely, professional support.

  • Coordinate with departments to fulfill client and customer needs.

  • Monitor service quality and report feedback to management.

  • Maintain accurate records of client interactions and transactions.

  • Support the development of customer service strategies and process improvements.

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree preferred.

  • 2+ years of experience in customer service or client-facing roles.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Proficient in Microsoft Office and CRM tools.

  • Ability to manage multiple tasks and prioritize effectively.

Additional Information

Benefits

  • Competitive salary ranging from $55,000 to $64,000 annually.

  • Opportunities for professional development and internal growth.

  • Comprehensive training and support.

  • Collaborative and team-oriented work environment.

  • Paid time off, holidays, and health benefits package.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Liaison position at alphabeinsightinc?
The salary for this Customer Service Liaison role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Liaison position at alphabeinsightinc located?
This Customer Service Liaison role at alphabeinsightinc is based in LA, New Orleans, New Orleans, LA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Liaison role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Liaison role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Liaison at alphabeinsightinc belong to?
This Customer Service Liaison position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Liaison position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Liaison job at alphabeinsightinc posted?
This Customer Service Liaison position at alphabeinsightinc was posted on Aug 20, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Liaison
alphabeinsightinc
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