Customer Support Specialist

alphabeinsightinc· Customer Service
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📍 Grand Rapids📍 Grand Rapids, MI, United States📍 MI📍 usFull time

About this role

Company Description

About Us

At Captura Hall, we believe that impactful advertising goes beyond promotion—it’s about creating meaningful connections between brands and their audiences. Our team specializes in innovative strategies that combine creativity with data-driven insights, helping businesses thrive in a competitive market. With a culture built on collaboration and growth, we empower our team to reach their full potential while delivering exceptional results for our clients.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring that every interaction reflects our commitment to excellence. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.

  • Provide accurate information, guidance, and troubleshooting to resolve customer issues.

  • Escalate complex cases to appropriate teams when necessary.

  • Document customer interactions and feedback to improve processes.

  • Collaborate with cross-functional teams to enhance the customer experience.

  • Maintain a positive, empathetic, and professional attitude at all times.

Qualifications

Qualifications

  • Bachelor’s degree or equivalent work experience preferred.

  • Previous experience in customer support or client-facing roles.

  • Strong verbal and written communication skills.

  • Problem-solving mindset with the ability to remain calm under pressure.

  • Proficiency with CRM systems and basic technical troubleshooting.

  • Ability to multitask and manage time effectively.

Additional Information

Benefits

  • Competitive salary ($62,000 – $66,000 annually).

  • Health, dental, and vision insurance.

  • Paid time off and holidays.

  • Professional development and training opportunities.

  • Growth potential within the company.

  • Supportive and collaborative work environment.

 

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist position at alphabeinsightinc?
The salary for this Customer Support Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at alphabeinsightinc located?
This Customer Support Specialist role at alphabeinsightinc is based in Grand Rapids, Grand Rapids, MI, United States, MI, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Specialist at alphabeinsightinc belong to?
This Customer Support Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist job at alphabeinsightinc posted?
This Customer Support Specialist position at alphabeinsightinc was posted on Aug 19, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
alphabeinsightinc
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