Customer Service Officer

alphabeinsightinc· Customer Service
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📍 Jersey City📍 Jersey City, NJ, United States📍 NJ📍 usFull time

About this role

Company Description

About Us
At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative professionals is committed to delivering high-quality strategies that drive growth, strengthen brand identity, and foster long-term client relationships. We value integrity, innovation, and excellence in everything we do.

 

Job Description

Job Description
We are seeking a dedicated and detail-oriented Customer Service Officer to join our growing team. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience. You will serve as the first point of contact for our clients, representing our company’s values and professionalism in every interaction.

Responsibilities

  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.

  • Resolve complaints and issues with efficiency, ensuring customer satisfaction.

  • Maintain accurate records of client communications and transactions.

  • Collaborate with internal teams to address client needs and follow up on pending matters.

  • Provide product and service information to clients, offering solutions that meet their needs.

  • Monitor customer feedback and report trends to management for service improvement.

 

Qualifications

Qualifications

  • High school diploma or equivalent; bachelor’s degree preferred.

  • Minimum of 2 years of customer service or client-facing experience.

  • Strong verbal and written communication skills.

  • Ability to multitask and work in a fast-paced environment.

  • Proficient in Microsoft Office Suite and CRM systems.

  • Problem-solving skills with a customer-focused mindset.

 

Additional Information

Benefits

  • Competitive salary within the range of $52,000 – $60,000 annually.

  • Opportunities for career growth and professional development.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off and holidays.

  • Supportive and collaborative work environment.

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Officer position at alphabeinsightinc?
The salary for this Customer Service Officer role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer position at alphabeinsightinc located?
This Customer Service Officer role at alphabeinsightinc is based in Jersey City, Jersey City, NJ, United States, NJ, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Officer at alphabeinsightinc belong to?
This Customer Service Officer position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Officer position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Officer job at alphabeinsightinc posted?
This Customer Service Officer position at alphabeinsightinc was posted on Aug 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer
alphabeinsightinc
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