Customer Support Manager

alphabeinsightinc· Customer Service
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📍 NC📍 Raleigh📍 Raleigh, NC, United States📍 usFull time

About this role

Company Description

About Us

At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief.

 

Job Description

Job Description

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction.

Responsibilities

  • Lead, coach, and manage the customer support team

  • Develop and implement efficient support procedures and service standards

  • Monitor performance metrics and provide actionable insights

  • Resolve complex customer issues and escalate when necessary

  • Collaborate with other departments to improve customer experience

  • Recruit, train, and onboard new support staff

  • Maintain accurate records of customer interactions and performance reports

  • Conduct regular team meetings and provide continuous feedback

Qualifications

Qualifications

  • Proven experience as a Customer Support Manager or similar role

  • Excellent leadership and interpersonal skills

  • Strong problem-solving and decision-making abilities

  • Familiarity with support software and CRM systems

  • Ability to analyze performance data and identify areas for improvement

  • Bachelor’s degree in Business Administration, Communications, or related field preferred

  • Outstanding verbal and written communication skills

  • Ability to manage multiple priorities in a fast-paced environment

Additional Information

Benefits

  • Competitive salary: $63,000 - $69,000 per year

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Professional development and growth opportunities

  • Supportive and collaborative work environment

  • Retirement plan options

  • Flexible working hours

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at alphabeinsightinc?
The salary for this Customer Support Manager role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at alphabeinsightinc located?
This Customer Support Manager role at alphabeinsightinc is based in NC, Raleigh, Raleigh, NC, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Support Manager at alphabeinsightinc belong to?
This Customer Support Manager position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Manager job at alphabeinsightinc posted?
This Customer Support Manager position at alphabeinsightinc was posted on Jul 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
alphabeinsightinc
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