Customer Service Representative

alphabeinsightinc· Customer Service
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📍 CA📍 Santa Ana📍 Santa Ana, CA, United States📍 usFull time

About this role

Company Description

About Us

At Story Lane Box, we are passionate about curating and delivering unique storytelling experiences through thoughtfully designed products and services. Based in Santa Ana, CA, we merge creativity, organization, and a commitment to customer satisfaction. Our team thrives on innovation and efficiency, and we believe that every role contributes to the success of the story we deliver.

Job Description

Job Description

We are seeking a Customer Service Representative to join our growing team in Santa Ana, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing excellent service. As a key point of contact for our customers, you’ll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems

  • Handle orders, product questions, billing issues, and delivery concerns with accuracy and empathy

  • Record customer interactions and resolutions in our CRM system

  • Collaborate with the warehouse and logistics team to ensure timely order fulfillment

  • Identify recurring issues and provide feedback to help improve processes

  • Maintain a calm and positive attitude when dealing with difficult or high-pressure situations

  • Ensure each customer receives a consistent, high-quality support experience

Qualifications

Qualifications

  • High school diploma or equivalent; associate’s or bachelor’s degree preferred

  • Minimum 1 year of experience in a customer service role

  • Strong verbal and written communication skills

  • Excellent problem-solving abilities and attention to detail

  • Familiarity with CRM software and customer service tools

  • Ability to multitask and prioritize in a dynamic environment

  • Professional, patient, and team-oriented attitude

Additional Information

Benefits

  • Competitive salary ($50,000 – $55,000/year)

  • Opportunities for career growth and advancement

  • Comprehensive training and onboarding

  • Paid time off and holidays

  • Health, dental, and vision insurance

  • Supportive team environment and a meaningful company mission

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at alphabeinsightinc?
The salary for this Customer Service Representative role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at alphabeinsightinc located?
This Customer Service Representative role at alphabeinsightinc is based in CA, Santa Ana, Santa Ana, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Representative at alphabeinsightinc belong to?
This Customer Service Representative position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at alphabeinsightinc posted?
This Customer Service Representative position at alphabeinsightinc was posted on Jul 6, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
alphabeinsightinc
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