Customer Service Agent

alphabeinsightinc· Customer Service
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📍 CA📍 Santa Ana📍 Santa Ana, CA, United States📍 usFull time

About this role

Company Description

About Us

At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients’ business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.

Job Description

Job Description

Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person

  • Resolve customer concerns efficiently while maintaining a high level of satisfaction

  • Document interactions and maintain accurate records in the system

  • Collaborate with internal departments to escalate and resolve complex issues

  • Follow company procedures and service standards at all times

  • Continuously seek ways to improve customer service processes and outcomes

Qualifications

Qualifications

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus

  • 1+ year of experience in customer service or a client-facing role

  • Excellent communication and problem-solving skills

  • Ability to multitask, stay organized, and work independently

  • Proficiency in Microsoft Office and CRM systems

  • Strong attention to detail and a positive attitude

Additional Information

Benefits

  • Competitive salary: $51,000 – $56,000 annually

  • Comprehensive health, dental, and vision insurance

  • Paid time off and holidays

  • Retirement plan with company match

  • Professional development and growth opportunities

  • Supportive and collaborative work environment

Frequently Asked Questions

Is the salary disclosed for the Customer Service Agent position at alphabeinsightinc?
The salary for this Customer Service Agent role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at alphabeinsightinc located?
This Customer Service Agent role at alphabeinsightinc is based in CA, Santa Ana, Santa Ana, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Agent at alphabeinsightinc belong to?
This Customer Service Agent position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at alphabeinsightinc posted?
This Customer Service Agent position at alphabeinsightinc was posted on Jul 6, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
alphabeinsightinc
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