Customer Service Agent

alphabeinsightinc· Customer Service
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📍 Detroit📍 Detroit, MI, United States📍 MI📍 usFull time

About this role

Company Description

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

Job Description

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

  • Provide accurate product and service information

  • Resolve complaints and escalate issues as needed

  • Maintain records of customer interactions and transactions

  • Collaborate with team members to improve customer service processes

  • Ensure high levels of customer satisfaction and professionalism at all times

Qualifications

Qualifications

  • High school diploma or equivalent; associate degree preferred

  • Proven experience in a customer service or call center environment

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and attention to detail

  • Ability to multitask and work under pressure

  • Basic computer proficiency and familiarity with customer management software

Additional Information

Benefits

  • Competitive salary: $33,000 – $41,000 annually

  • Opportunities for career advancement and skill development

  • Paid training and onboarding

  • Health, dental, and vision insurance packages

  • Supportive team environment

  • Paid time off and holidays

Frequently Asked Questions

Is the salary disclosed for the Customer Service Agent position at alphabeinsightinc?
The salary for this Customer Service Agent role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at alphabeinsightinc located?
This Customer Service Agent role at alphabeinsightinc is based in Detroit, Detroit, MI, United States, MI, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Agent at alphabeinsightinc belong to?
This Customer Service Agent position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at alphabeinsightinc posted?
This Customer Service Agent position at alphabeinsightinc was posted on Jun 1, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
alphabeinsightinc
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