Provider Service Specialist - Clinical

Company Description

All Care Therapies is a rapidly growing IT and Medical back office Management Company. We provide superior consulting and management services for the healthcare industry. All Care Therapies brings a fresh and innovative approach to back office healthcare management.

Job Description

Job Title: Provider Support Specialist - Clinical
Location: Chennai, TN
Positions Numbers: 1
Shift Timing: 8:30pm to 5.30am IST

Job Summary:The Provider Support Specialist serves as a vital link between the organization and its provider network, ensuring seamless operational support across various touchpoints. This role focuses on maintaining accurate provider availability, managing platform user access, and supporting the lifecycle of provider engagement—from onboarding to ongoing training. The Specialist will play an integral role in updating credential records, addressing non-clinical inquiries, and enhancing provider readiness through well-developed training resources. Additionally, they contribute to the success of the PRN program by ensuring responsive and organized support.

Responsibilities:

• Managing provider availability, including vacation requests
• Create and maintain user accounts for our HHL platform.
• Conducted orientations for new providers joining our network.(Will evaluate later)
• Provide ongoing training support for the provider network. Non clinical and non scheduling questions.
• Develop and maintain training materials for the provider network.
• Keep the credentials of the Therapists in HHL updated
• PRN Prog

Qualifications

• 2+ years of experience in providing support or customer service.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office and other relevant software.
• Ability to work independently and as part of a team.
• Demonstrated commitment to customer service and continuous improvement.
• Bachelor's degree in healthcare administration, business administration, or related field a plus

Additional Information

Benefits:

• Group Health Insurance
• Leave Encashment on Gross
• Yearly Bonus
• 12 Paid Indian & US Holidays

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.