Medical Manager

WHO WE ARE 

Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. 

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization. 

ABOUT THE ROLE

The Medical Manager will lead the development and governance of an evidence-based medical knowledge system for Noora Health Bangladesh’s phone-based health education platform. The role ensures clinical accuracy and consistency in caregiver health responses, including oversight of AI-generated content, while driving robust quality assurance through audits and continuous improvement. It will provide strategic leadership across product, research, and cross-functional teams to strengthen digital health and behavior-change interventions, and lead the medical support team to ensure scalable, high-quality caregiver education delivery.

WHAT YOU WILL DO

• Medical Content Development, Knowledge Management 
  • Develop and update an evidence based  comprehensive knowledge bank and FAQs for phone-based health education, ensuring accessibility and relevance for patients and family caregivers.
  • Create standardized, medically correct, evidence-based and contextualized responses to address common queries from patients and their family members.
• Respond to Health Queries  
  • Provide  medically correct, contextualised responses to queries referred by other team members of the medical support team.
  • Systematically review Co-pilot generated responses from an evidence based medical accuracy perspective and provide feedback accordingly.
• Quality Assurance and Medical Accuracy
  • Develop and update protocols for auditing and quality assurance of responses
  • Conduct periodic audits and quality checks on medical responses and prepare detailed reports on findings.
  • Conduct analysis of the audit data and share findings with recommendations for improvements
• Product Collaboration
  • Work closely with the Product  and shared Teams for smooth functioning and updating of the engineering aspects of the response systems
  • Contribute in relevant product development related to phones-based health education interventions

• Cross-functional Coordination & Technical Liaison
  • Serve as the technical liaison between the medical team, product and health communication teams, ensuring seamless collaboration.
  • Collaborate with product and cross-functional teams to train and refine the Co-pilot system.
  • Liaison with relevant teams in designing behavior change focused health education interventions
  • Share lessons learned and contribute during new program designing
  • Collaborate with Research and Monitoring teams in developing and executing evaluation plans for phone based health education 

• Team Management & Capacity Building
  • Manage and supervise the medical support team on a day-to-day basis.
  • Assess capacity building needs and enhance skills of the team members accordingly
  • Monitor, evaluate, and report on the activities of the medical support team to ensure optimal performance.
  • Undertake any additional tasks assigned by the medical team to support ongoing initiatives.
    
    

WHO WE ARE LOOKING FOR

• A qualified MBBS professional, preferably with an MPH or MSc in Public Health.
• A minimum of 5+ years of relevant experience in phone-based health education, managing medical knowledge banks, behaviour change health education and responding to medical queries.
• A minimum of 5 years experience in managing teams with diverse team members
• Experienced in Generative Artificial Intelligence (AI) based responses system  
• Experienced in co-designing and managing digital platform-based health education campaigns.
• Strong communication and writing skills, with the ability to convey complex medical information effectively.
• Proficient in using various digital platforms and software, including Google Workspace, Freshdesk, WhatsApp, and others.
• Experienced in teamwork, supervision, monitoring, and team management, with a proven ability to lead and mentor teams.
  
  

WHAT WE VALUE

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.