Customer Care Specialist | German speaker

Company Description

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, dedicated to excellence in language teaching to enrich students’ futures. Inspired by our multilingual and multifaceted country, we create a unique student experience that promotes language development through immersion.

With a presence in Switzerland, France, Germany, and England, we provide a vibrant environment that encourages connections, enhances the experience, and sparks imagination. Alpadia Language Schools offers year-round courses for adults and summer camp programs for young learners. Each year, our schools welcome more than 6,000 students from around the world.

Job Description

Passionate about travel, languages and helping people grow?

We are currently looking for someone for our German markets, based in our HQ in Barcelona. 

In this role, every day feels global. As our Customer Care Specialist , you’ll guide students through their study-abroad experiences. The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Where your job is literally helping others explore the world.

Main tasks and responsibilities:

• Processing enrolments using our internal CRM system
• Managing customers’ files
• Assisting customers before, during and after their stay
• Invoicing bookings and ensuring receipt of payments from customers
• Collecting invoices from Partner schools and validating payments
• Dealing any special requests and complaints
• Providing personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step
• Keeping up with local and international news to be informed of any events happening in major touristic zones
• Knowing the products and services offered by Alpadia perfectly
• Being flexible depending on the period, deadlines, workload and support in other Customer care markets and Alpadia departments
• Assisting the manager in training
• Assisting the department in reaching its objectives
• Assisting with any special projects or various administrative tasks as assigned
• Organising and planning your own work
• Handling customers' end of stay feedbacks and reviews
• Being able to redirect, up sell, cross sell to avoid changes and cancellations

Qualifications

Skills & Experience You’d Bring

• Your German is at least a C2/C1 level and you have a very good command of English (B2)  additional languages are a bonus.
• Comfortable managing high-volume communications and prioritizing tasks effectively.
• Proficient in Microsoft Office Suite.
• Experience of language studies abroad is a plus.

Additional Information

What We Offer You.

• Creative, rewarding work where your impact is visible
• Join a talented, international team full of energy and expertise
• Discounts on Adeslas medical insurance 
• Salary: Gross salary + Ticket restaurant + bonus
• Permanent Contract - full-time position. 
• Hybrid position: 2 days FH
• Start date: Asap