Campus Support Assistant

Company Description

Christ's Church of the Valley is one of the largest and fastest-growing churches in America. We are a church that is dedicated to WIN people to Christ, TRAIN believers to become disciples and SEND disciples to impact the world. CCV is one church with many locations.

The Campus Support Assistant (CSA) serves as a key operational partner for campus teams by managing ministry-related processes, event administration, data integrity, workflow support, and Rock RMS administration. This role ensures accurate records, timely follow-up with attendees and participants, and effective support for campus ministries through system management, training, and project coordination.

Job Description

Baptism Follow-Up Administration

• Update baptism records and badges with baptism date and campus location.
• Add and maintain profile notes related to baptism activity.
• Edit and publish baptism photos.
• Route and monitor workflows sent to designated campus receivers.
• Identify and address follow-up situations requiring additional review, including:
  • Individuals living with a single adult.
  • Infant or non-aligning baptisms.
  • Attendees expressing interest in future baptism.
• Create and manage "Follow-Up Required" notes as needed.
• Monitor open baptism follow-up workflows and reporting.

Starting Point Follow-Up

• Update attendee badges with attendance date and campus location.
• Document attendance and engagement notes on profiles.
• Process attendees through designated event follow-up processes.
• Review records for potential red flags or follow-up concerns.
• Ensure appropriate workflows are completed and assigned.

Adult Ministries Event Administration

• Build and manage Adult Ministries and Next Gen events.
• Create and maintain ROCK Groups and event registrations.
• Support special campus events and ministry initiatives.
• Coordinate camp registrations and event setup.
• Manage Financial Peace University group creation and registration processes.
• Send weekly communications to attendees on behalf of ministry leaders.

Workflow & Campus Support

• Provide support for campus-related Rock RMS requests and inquiries.
• Reassign workflows sent to incorrect recipients.
• Modify workflows and processes as ministry needs evolve.
• Monitor workflow completion and follow up with campus teams as needed.
• Run campus reports related to ministry engagement, open workflows, baptisms, and PGPAs.
• Advocate for and assist in the development of reporting solutions that support campus needs.

Data Integrity & Systems Administration

• Identify, correct, and merge duplicate or pending records.
• Review, verify, and manage incoming profile photos.
• Maintain accurate database records and ministry data.
• Support bulk profile updates and data quality initiatives.
• Assist with volunteer application updates and maintenance.
• Manage Group Scheduler configurations and updates for campus teams.

Training & Team Development

• Facilitate RAMP Plan training for Campus Coordinators, Associate Pastors, and other ministry leaders as requested.
• Train new campus staff on Rock RMS functionality, best practices, and ministry processes.
• Serve as a resource for understanding how campus roles and central support functions work together.
• Provide ongoing guidance to campus teams regarding Rock RMS capabilities and support services.

Special Projects

• Support ADL Team with special projects and ministry initiatives.
• Assist with operational improvements, system enhancements, and ministry process optimization.
• Collaborate with ministry leaders to improve efficiency and engagement across campuses.

Qualifications

• Strong administrative, organizational, and project management skills.
• Experience working with Rock RMS or similar church management systems preferred.
• Attention to detail and commitment to data accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong communication and collaboration skills.
• Passion for supporting ministry teams and creating excellent experiences for attendees and volunteers.

Success Indicators

• Accurate and timely completion of ministry follow-up processes.
• High data integrity across church records and systems.
• Efficient workflow management and completion.
• Positive support experience for campus teams and ministry leaders.
• Successful execution of ministry events, registrations, and special projects.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.