Family Support Specialist

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Full-time (1.0 FTE), Max-Term ending February 2027
• Based at Kingston on the lands of the Ngunnawal People, with flexible working conditions on offer
• $40.49 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Join a team that supports children and families to thrive.

The Early Childhood Approach team works alongside families of young children with disability or developmental delay, helping them navigate the NDIS and access the supports they need. Together, we focus on building confidence, strengthening capability, and creating meaningful outcomes for children and their families.

Your role, your impact
In this role, you’ll walk alongside families as they navigate their child’s early years, providing guidance, clarity and practical support. You’ll help families build understanding of the NDIS, connect with services, and feel confident in making decisions that support their child’s development.

You will:

• Build relationships – Develop strong, trusting connections with families, service providers and community organisations
• Guide NDIS plans – Support families to understand and implement their child’s NDIS plan effectively
• Monitor outcomes – Conduct regular check-ins to review progress and outcomes against goals
• Facilitate reassessments – Lead plan reassessments via face-to-face or telehealth conversations
• Support goal setting – Co-create goals aligned to family priorities and aspirations
• Provide clear communication – Translate complex information into accessible, easy-to-understand guidance
• Connect services – Link families with community and mainstream supports tailored to their needs
• Manage documentation – Maintain accurate records, case notes and compliance requirements
• Navigate conversations – Manage sensitive discussions with empathy and professionalism
• Balance priorities – Work effectively in a fast-paced environment with competing demands

Who we’re looking for

• Relevant experience – Experience in early childhood education and care, administration, or customer experience
• Demonstrated experience – Supporting families, customers or communities in a service-focused environment
• Early childhood understanding – Knowledge of child development or family support approaches
• NDIS knowledge – Understanding of the NDIS or willingness to build capability
• Communication skills – Ability to explain complex information clearly and respectfully
• Relationship building – Ability to build trust with families from diverse backgrounds
• Organisation skills – Strong time management and attention to detail
• Digital confidence – Comfortable using systems, databases and online platforms
• Adaptability – Able to manage changing priorities and workload demands

What will make you stand out

• Sector experience – Background in disability, early childhood or community services
• Industry knowledge – Understanding of the health or not-for-profit sector
• Systems navigation – Experience supporting families through complex service systems

What’s in it for you
At Each you’ll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Extra savings on the side – Access novated leasing for a cost-effective way to manage your vehicle expenses.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the ‘Work with us’ tab on our website

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position.

For more information or a confidential conversation, contact Merin O'Gorman (Regional Lead) via Merin.OGorman@each.com.au.

Applications close: Friday 10th July 2026

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don’t miss out and apply today!

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Qualifications

Additional Information

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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