Children's Contact Service Practitioner

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.   
We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.  
Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all. 

Job Description

• Casual role available - hours including weekend work
• Based in Ringwood, on the lands of the Wurundjeri People
• SACS Level 4 + 12% Super + Generous Salary Packaging benefits of up to $18,550    

Are you passionate about supporting children and families during times of transition and change? Join Each as a Children’s Contact Service Practitioner and make a difference in the lives of children and parents navigating complex family dynamics.

About the program

Every child deserves to feel safe and supported when spending time with their family. Our service provides a calm, welcoming environment where children can maintain or re-establish relationships with their parents after separation.

Our experienced team supports families through supervised visits and facilitated changeovers, helping to make these moments as comfortable and positive as possible. We believe in every family's potential to grow stronger, and we’re here to support them on their journey toward independent family time.

What families can expect from our service

• A friendly, private space for family visits
• Caring and respectful support during parent changeovers
• Skilled staff who shape support around what matters most to the family
• A safe and inclusive environment where everyone feels heard and respected
• Face-to-face support at our Ringwood centre

Who you’ll be working with

You’ll be part of a dedicated team passionate about supporting positive family connections. You’ll collaborate with legal and community services while working alongside other professionals who share a deep commitment to child safety and wellbeing.

Your role, your impact

As a Supervised Contact Worker, you will play a key role in ensuring children can safely connect with their families. Your responsibilities will include:

• Conducting intake assessments to determine suitability for the service
• Supervising visits and facilitating changeovers
• Monitoring and intervening as necessary to ensure the emotional, psychological, and physical safety of children
• Maintaining accurate observational notes and documentation
• Liaising with legal representatives and preparing court reports as required
• Communicating with families in a respectful, child-focused, and empathetic manner

Who we’re looking for

You’re someone who thrives in a supportive, purpose-driven environment and is confident navigating complex family situations. You’ll bring:

• A minimum tertiary qualification in Community Services or a related field 
• Experience in child-focused casework, intake and assessment, and working with families in crisis or under stress
• Strong written and verbal communication skills
• Excellent time management and organisational abilities
• A compassionate, professional approach with a commitment to client-centred practice
• An understanding of the impact of family violence and mental health on children’s wellbeing
• Knowledge of the psycho-social stages of separation and family dynamics

What will make you standout?

• Previous experience in a Children’s Contact Service or Intake & Assessment role

What’s in it for you?

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Flexible working arrangements to support your work-life balance
• Supportive and inclusive team culture
• Opportunities for professional growth and development
• Generous Not-for-Profit Salary Packaging benefits

To view the full Position Description, please click here or visit the Each careers page at each.com.au, navigate to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’, and search for this position.

Questions? Contact Lucy Henderson (Talent Acquisition Business Partner) at Lucy.Henderson@each.com.au 

Applications Close: Monday 6th July 2026

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Qualifications

Additional Information

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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