Operations & Automation Senior Associate (Project-based)

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact.

Job Description

We are looking for a highly analytical, data-driven Sales Operations AI Automation  Analyst to support our regional sales teams across Singapore, Malaysia, Hong Kong, Philippines, and Taiwan. This role is ideal for someone with 3–4 years of experience in sales operations or business analytics, who enjoys building AI automation workflows, diving into business data, building dashboards,, and improving how sales teams operate.

You will be part of the Sales Operations team, reporting to the Business Operations Manager, and work closely with Sales, Finance, and CRM teams to drive efficiency, accuracy, and insights.

You Will:

• Design, implement, and optimize sales/AI automation workflows and scalable solutions to eliminate manual processes and improve sales efficiency (e.g., sales performance tracking, and commission calculation).

• Act as the go-to operations and data partner for our sales teams across multiple markets.

• Own and maintain key reporting dashboards using Salesforce, Looker, and Google Sheets.

• Manage contracting, invoicing, and data alignment processes across Sales and Finance.

• Maintain accurate customer and partner master data including CRM hierarchy and legal agreements.

• Support the configuration and tracking of sales territories, incentives, and commissions.

• Provide onboarding and training for new sales team members on systems and processes.

• Partner with leadership on strategic projects to enable sales growth.

Qualifications

• Demonstrated experience in implementing sales technology and automation/AI solutions to drive operational excellence. Proficiency in n8n, Claude 

• 3–4 years of experience in Sales Operations, Business Operations, or a similar role.

• Strong analytical skills — comfortable with Excel (pivot tables, formulas, VLOOKUP, etc.), dashboards, and large datasets.

• Proficiency with Salesforce and Looker (or similar BI tools).

• Clear communicator who can translate data into insights.

• Experience in high-growth or tech/startup environments is a plus.

• A proactive, solutions-focused mindset — you love improving how things work.

• Ability to work under a third-party agency for a 12-month contract

Additional Information

Please note that Carousell will not ask for payment of any fees nor recruit on social media platforms. Legitimate information regarding career opportunities with Carousell can always be found on our official careers site at careers.carousell.com. If you have encountered any scams or are a victim of such scams, please promptly inform your local police.

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