(Senior) Manager Operations Strategy & Industry Solutions | BO&S

Company Description

Are you ready to lead innovative transformation programmes in the core of banking? Get the opportunity to drive large-scale digital transformations while building and leading high-performing teams. At Deloitte. 

At Deloitte Banking Operations & Solutions, you will join a diverse, internationally oriented and dynamic team focused on the most challenging digital transformation projects in the banking sector. Our team combines in‑depth knowledge of banking products and processes with expertise in designing and implementing operating models, enriched by advanced cloud‑based engineering. Together with motivated colleagues across Deloitte, you will bridge the gap between business and technology. 

Our impact in the banking sector gives you the chance to add value to leading banking projects from day one. You will work with a diverse mix of national and international clients and colleagues. Our team thrives on collaboration, creativity and a shared passion for innovation, with open communication, support and mutual respect at its core. 

Deloitte offers a clear career path with extensive opportunities for continuous development and progression to senior leadership roles. 

Job Description

• Lead large‑scale transformations in the operations domain, from strategy definition and operating model redesign to implementation 
• Manage a programme or multiple projects and coordinate delivery to ensure successful execution, with focus on quality, planning and stakeholder alignment 
• Develop and communicate operational strategies and roadmaps that translate objectives into concrete process improvements and technology‑driven solutions 
• Design and implement smart, data‑driven and technology‑driven solutions — such as automation and AI 
• Coach and develop consultants, fostering a culture of continuous learning, excellence and innovation within the team 
• Facilitate stakeholder engagement, governance and cross‑functional collaboration to ensure alignment, manage dependencies and achieve targeted outcomes in complex transformation initiatives 
• Translate emerging trends, regulatory developments and innovative technologies in banking operations into viable transformation propositions 
• Contribute to thought leadership in banking operations and transformation, sharing expertise and best practices to strengthen the team’s knowledge and market position 

Qualifications

You are naturally solution‑oriented, proactive and able to communicate problem‑solving ideas effectively. More importantly, you bring your own strengths, perspective and personality. As a (Senior) Manager you will also have: 

• A completed university degree in a relevant field, with strong academic results 
• Proven experience in consultancy and/or the banking sector, with a track record of leading large‑scale transformation programmes or complex operational initiatives 
• Deep expertise in banking operations domains, particularly modernisation of core banking systems, including understanding of product propositions, operating models and process architecture 
• Strong leadership and coaching capabilities, with experience in developing and growing consulting teams 
• Excellent stakeholder management and influencing skills, able to align with senior leadership and operate effectively across functions 
• Fluent Dutch and English, with excellent written and verbal communication skills; knowledge of a third language and international experience is a plus 
• A strong interest in digital transformations within the banking sector, with affinity for process optimisation, operational excellence and innovative technologies such as AI and automation 
• Experience integrating strategic thinking into operational design and demonstrating thought leadership in your domain 

Additional Information

As a (Senior) Manager in Banking Operations & Solutions, you will lead complex transformations for banks, translating strategic objectives into comprehensive operating model redesigns, core process improvements and modernisation of core banking systems. You will manage a transformation programme or multiple projects, provide strategic advice on operational strategy and process optimisation, and lead a team of consultants to deliver sustainable value. With your deep expertise in banking operations and strong leadership skills, you will drive change that improves efficiency, customer centricity and sustainability.