Business Relationship Manager

Company Description

Business Relationship Management is more than a role: it's a discipline focused on building deep, impactful partnerships between IT and the internal business. At Deloitte

Job Description

As Business Relationship Manager you are the strategic partner to the business and the connecting link to IT, NSE/EMEA and Deloitte Global. The various Deloitte teams are your business. You ensure technical solutions align with business objectives and that relationships are converted into measurable value. Concretely, this involves the following activities:

• Define and maintain the technology and IT roadmap for your domain, in alignment with IT enterprise architecture, security and compliance.
• Facilitate day‑to‑day communication and ensure business needs are correctly translated into IT solutions.
• Identify opportunities where IT adds value and help prioritise with business representatives.
• Monitor IT service delivery (SLOs), availability and performance.
• Explain IT costs and impact clearly and support the business in making informed financial
• decisions.

Qualifications

Of course you enjoy connecting people and believe only the best is good enough for our clients. Above all, you dare to be yourself — the true you, with your own strengths, worldview and personality. As Business Relationship Manager you also have:

• 3–5 years' proven experience in a comparable BRM, business partner or stakeholder management role.
• Experience with IT technologies, platform strategies and application landscapes.
• Solid knowledge of IT–business alignment, IT services & infrastructure, business processes, stakeholder management, strategic planning and change management concepts.
• Effective communication skills and the ability to understand stakeholder needs and link them to IT service delivery.

Note: This is not a commercial role, but rather a role as a bridge-builder, in which you act as the link between IT and the internal client (the business) 

Additional Information

• As a BRM you combine excellent communication skills with high emotional intelligence: you translate technical complexity into business language, listen actively and are persuasive. You build influential, trust-based relationships and collaborate smoothly in cross-functional teams.
• Strategic thinking and a value-driven approach guide your choices; you solve problems creatively, mediate escalations, remain flexible during change and keep a constant focus on measurable outcomes.
• You are a hands-on, strategic sparring partner: you regularly align with business and IT stakeholders, use data and feedback to maintain the relationship, anticipate trends and proactively manage risk mitigation.
• You work closely with technical leads and specialists to deliver secure, compliant and cost-efficient solutions.

In this position you will work hybrid either from the Rotterdam office, or home. From time-to-time travel within the Netherlands might be needed, to visit other Deloitte offices and meet your internal stakeholders/clients. 

Important: For this role we do not offer visa sponsorship and/or relocation.