MSP Tier 2

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Job Title: Tier 2 IT Support Engineer (MSP Environment – In Office + Field Work)
Location: Elgin, IL
Salary: Up to $75,000/year
Job Type: Full-time, In-Office with Occasional Field Visits

Are you a tech-savvy problem solver who thrives in a fast-paced, team-focused environment? Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier? If so, we’d love to meet you.

We're looking for a Tier 2 IT Support Engineer to join our growing team. This is an in-office position with occasional on-site visits to client locations. You’ll play a key role in supporting our managed services clients, working alongside a tight-knit team of professionals who genuinely enjoy what they do.

What You’ll Be Doing:

• Provide Tier 2 remote and in-person support for desktops, laptops, printers, and mobile devices.

• Troubleshoot Windows OS, Microsoft 365, networking issues, and business applications.

• Assist with server maintenance, network configurations, and cloud services support (Microsoft 365, Azure, etc.).

• Handle escalations from Tier 1 support and communicate with vendors as needed.

• Monitor client systems and respond to alerts via RMM tools.

• Participate in client projects such as workstation deployments, firewall upgrades, or system migrations.

• Document work thoroughly in our ticketing and documentation systems.

• Occasionally visit client sites to resolve issues or complete hands-on installations (valid driver’s license and reliable transportation required).

What We’re Looking For:

• 2–4 years of experience in an MSP or similar multi-client IT support environment.

• Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).

• Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).

• Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).

• Great communication skills—both with team members and non-technical clients.

• Reliable, proactive, and able to manage multiple priorities in a dynamic environment.

• Ability to lift up to 50 lbs and perform physical tasks related to IT equipment installation.

Bonus Points For:

• Relevant certifications (CompTIA, Microsoft, Cisco, etc.)

• Experience with backup and disaster recovery platforms

• Exposure to scripting or automation tools (PowerShell, etc.)

If you're looking to grow your skills, work with a friendly and capable team, and build long-term client relationships, we’d love to hear from you. Apply now and let’s talk!

Qualifications

• 2–4 years of experience in an MSP or similar multi-client IT support environment.

• Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).

• Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).

• Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).

• Great communication skills—both with team members and non-technical clients.

• Reliable, proactive, and able to manage multiple priorities in a dynamic environment.

Additional Information

Salary goes up to $75,000 (depending on experience) with comprehensive benefits.