Customer Support Coordinator

beumergroup1· Site Management
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📍 cz📍 Ústí nad Labem📍 Ústí nad Labem Region📍 Ústí nad Labem, Ústí nad Labem Region, CzechiaFull time

About this role

Company Description

BEUMER Group Czech Republic a.s. is an engineering and supply company specializing in technologies for the transport, handling and storage of bulk materials, based in Ústí nad Labem and part of the BEUMER Group a global well known company in the field of intralogistics.

Job Description

Are you organized, detail-oriented, and passionate about keeping things moving?

Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support.

You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)

Your Key Responsibilities:

  • Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners

  • Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints

  • Receiving, verifying, and processing orders, changes, and requests into the internal system

  • Managing and updating data within the CRM and other internal company tools.

  • Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.

  • Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services

Qualifications

What makes you our ideal team mate?

  • Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)

  • Excellent verbal and written communication skills with a professional approach in Czech language and English is a must

  • Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers

  • Strong organizational abilities, independence, and reliability

  • Ability to effectively manage multiple tasks simultaneously

  • Ability to stay calm and professional even when handling challenging situations

  • Proficiency in MS Office (Word, Excel, Outlook)

  • Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages

Additional Information

What can you look forward to?

  • Competitive salary and a performance-based bonus system

  • Calm and clean work environment with a friendly, laid-back team

  • Thorough training on our products and internal systems

  • 5 weeks of vacation

  • Meal allowance

  • Flexible working hours

  • Modern offices with excellent transport accessibility

Frequently Asked Questions

Is the salary disclosed for the Customer Support Coordinator position at beumergroup1?
The salary for this Customer Support Coordinator role at beumergroup1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Coordinator position at beumergroup1 located?
This Customer Support Coordinator role at beumergroup1 is based in cz, Ústí nad Labem, Ústí nad Labem Region, Ústí nad Labem, Ústí nad Labem Region, Czechia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Coordinator role at beumergroup1 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Coordinator role in the Site Management department at beumergroup1.
Which team or department does the Customer Support Coordinator at beumergroup1 belong to?
This Customer Support Coordinator position is part of the Site Management department at beumergroup1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Coordinator position at beumergroup1?
Click the "Apply Now" button on this page. You will be redirected to beumergroup1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Coordinator job at beumergroup1 posted?
This Customer Support Coordinator position at beumergroup1 was posted on Feb 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Coordinator
beumergroup1
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