Product Operations Manager

Company Description

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled 

Job Description

As a Product Operations Manager, you’ll lead the way in how products move from delivery to shelf, how the store looks and feels for customers, and how your team learns and succeeds together. This is a hands‑on leadership role where you’ll build confidence, sharpen your skills, and be supported by an experienced store and regional leadership team.

What you’ll focus on

Lead daily operations with confidence

• Support the smooth movement of products from truck to shelf
• Help manage inventory flow, replenishment, and markdowns
• Use sales results and operational data to understand what’s working and where to improve
• Take ownership of action plans that help the store operate efficiently and profitably

Bring the store to life

• Help lead visual presentation and merchandising standards
• Support store resets, collection changes, and promotional setups
• Partner with store leadership and visual teams to keep the space customer‑friendly and inspiring

Grow as a people leader

• Lead, coach, and motivate a team of team members
• Set clear expectations and provide regular feedback
• Help team members grow their skills and confidence
• Contribute to engagement, retention, and a positive team culture

Put customers first

• Make decisions with the customer experience in mind
• Support new ways of working, including technology that improves how customers shop
• Ensure customers can navigate and enjoy the store independently or with team support

Learn safe, strong leadership practices

• Support health and safety standards in the store
• Participate in occupational health and safety initiatives
• Learn how to manage risk while keeping people at the center of decisions

Qualifications

WHO YOU ARE: 

• Have 2–3 years of management or key‑holder experience in retail or a customer‑focused environment
• Are excited to develop your people leadership skills
• Enjoy hands‑on work and being active on the sales floor
• Are curious, open to feedback, and willing to try new approaches
• Can work a flexible schedule, including evenings and weekends
• Are comfortable lifting and moving product with proper tools and techniques
• A university degree is an asset but not required

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo