Customer Experience Representative

indigobooksmusic· Customer Service
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📍 BC📍 Victoria📍 Victoria, BC, Canada📍 caPart time

About this role

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO

  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet
  • Leave a lasting impression

Qualifications

WHO YOU ARE

  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven

 

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

Frequently Asked Questions

Is the salary disclosed for the Customer Experience Representative position at indigobooksmusic?
The salary for this Customer Experience Representative role at indigobooksmusic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Representative position at indigobooksmusic located?
This Customer Experience Representative role at indigobooksmusic is based in BC, Victoria, Victoria, BC, Canada, ca. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Representative role at indigobooksmusic full-time or part-time?
This is listed as a Part time position. It is posted as a Customer Experience Representative role in the Customer Service department at indigobooksmusic.
Which team or department does the Customer Experience Representative at indigobooksmusic belong to?
This Customer Experience Representative position is part of the Customer Service department at indigobooksmusic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Representative position at indigobooksmusic?
Click the "Apply Now" button on this page. You will be redirected to indigobooksmusic's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Experience Representative job at indigobooksmusic posted?
This Customer Experience Representative position at indigobooksmusic was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Representative
indigobooksmusic
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