Customs Brokerage Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee, and as noted in the Expeditors Customs Brokerage Operational Performance Standards. This list may be edited to the specific job role. 

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 3 F2F calls per week – Retention/Sales
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, Raft, process management, customsware usage/Expo customs.
• Audit of files in accordance to AEO.
• Follow up refunds with customs authorities.
• Management of customs system.
• Send client report requests through the available database (expo request, expo reporting).
• Provide content for customer reviews – duty/vat.
• Be open to implementing new system changes and enhancements into your department. 
• Review and conduct staff appraisals and one to one meetings timely, in line with the 3+1 Initiative.
• Assist supervisor and key staff with goal setting and monitoring development.
• Own the product P&L and have an in depth understanding of brokerage as well up to delivery of cargo knowledge.
• Drive the brokerage business development in collaboration with Sales and Account management team.

Detailed job-specific tasks and duties completed on a regular basis are listed in the Expeditors Product & Service Manager Playbook (Insite).

Qualifications

This section lists desired skills and qualifications for the job and may be edited to the specific job role.

• Relevant customs qualification
• Excellent written and verbal business communication skills
• Listening skills
• Leadership skills
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• English language proficiency
• Global logistics industry knowledge
• 3-5 years of Customs Broker’s specific knowledge

Additional Information

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
  • Employee Referral Program Bonus