Customer Retention & Development Manager (CRDM)

expeditors· Account Management
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📍 LA📍 Metairie📍 Metairie, LA, United States📍 usFull time

About this role

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

  • Build a District Retention Program that includes coverage for all existing customers in our District
  • Assist Product managers in developing product level retention programs
  • Facilitate monthly branch retention meetings
  • Build and protect consistency in our branch and service offerings
  • Measure and analyze customer revenue trends and proactively communicate these
  • Ensure minimum call counts and reviews are completed per district goals
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow revenue across multiple product and geographies

Qualifications

  • Bachelor degree or equivalent business qualifications
  • Minimum four years Expeditors / industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
  • Inquisitive and exploratory mind-set
  • Fluent in English

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Frequently Asked Questions

Is the salary disclosed for the Customer Retention & Development Manager (CRDM) position at expeditors?
The salary for this Customer Retention & Development Manager (CRDM) role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Retention & Development Manager (CRDM) position at expeditors located?
This Customer Retention & Development Manager (CRDM) role at expeditors is based in LA, Metairie, Metairie, LA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Retention & Development Manager (CRDM) role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Retention & Development Manager (CRDM) role in the Account Management department at expeditors.
Which team or department does the Customer Retention & Development Manager (CRDM) at expeditors belong to?
This Customer Retention & Development Manager (CRDM) position is part of the Account Management department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Retention & Development Manager (CRDM) position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Retention & Development Manager (CRDM) job at expeditors posted?
This Customer Retention & Development Manager (CRDM) position at expeditors was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Retention & Development Manager (CRDM)
expeditors
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