Customer Service Quoting Specialist - On-Site

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Main Responsibilities

1. Spot Quoting Operations (All Transport Modes)

• Process spot quote requests for air, ocean, road, rail, and multimodal solutions from European origins to global destinations.
• Analyze shipment requirements (dimensions, weight, routing, deadlines, special handling) and propose the most suitable transport mode and routing options.
• Retrieve rates from internal tools and systems to build competitive, accurate quotes.
• Ensure all spot quotes are created, updated, and closed in internal systems within the required deadlines.
• Prioritize urgent requests and communicate proactively with branches and stakeholders.
• Ensure full compliance with internal policies, external regulations, and customer‑specific requirements.
• Maintain a detailed understanding of Europe-origin capabilities, transit times, carrier options, gateways, and constraints.
• Follow all SOPs and pricing guidelines to ensure consistency and data quality.

2. Collaboration & Network Alignment

• Work closely with European sub-regional quoting desks to understand local constraints, product capabilities, and customer expectations.
• Coordinate with global partner branches to ensure accurate end‑to‑end pricing and routing.
• Maintain strong communication with European sub-regional quoting desks for rate updates, capacity constraints
• Collaborate with European sub-regional quoting desks to support customer-specific quoting needs
• Track and follow up on ad-hoc requests to ensure high responsiveness and customer satisfaction.

3. Profitability & Decision‑Making

• Make informed decisions on routing, mode selection, and cost structures based on internal guidelines
• Identify margin improvement opportunities or alternative routing solutions.
• Escalate complex or high-impact quotes to supervisors or product teams where required.

4. Reporting, Analysis & Continuous Improvement

• Maintain weekly/monthly reporting on quote volumes, win/loss performance, profitability, and turnaround time.
• Analyze trends by mode, lane, product, and customer to identify improvement opportunities.
• Suggest process improvements to enhance speed, standardization, and data quality.
• Support audits and quality checks to ensure accuracy of rates, surcharges, and operational details.

Qualifications

Key Skills & Competencies

• Strong understanding of at least one transport mode (air/road/ocean/rail), with willingness to learn others.
• Excellent analytical and commercial mindset.
• Fast decision-making and the ability to prioritize multiple deadlines.
• Strong communication and stakeholder management skills.
• Accuracy, attention to detail, and high discipline in following SOPs.
• Ability to work in a high-volume, fast-paced quoting environment.
• Previous experience in cargo transportation industry or pricing is a plus, but not mandatory
• Proficient in MS suite – including Outlook experience
• Excel knowledge is an advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Learning & Development Program
• LinkedIn Learning free access
• Growth opportunities within the company