Receptionist/Pricing Coordinator - Freight Forwarding

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

We are seeking an enthusiastic receptionist to join our Melbourne branch as the “Face of the company" while supporting the operations of the administration team. 

This role is perfect for an admin all-rounder with the ability to multitask and provide exceptional customer service while adhering to company's policies and procedures.

Based in our Keilor East office, the hours are 8.30 am to 5.00 pm, Monday to Friday. 

Key Responsibilities:

• Greet clients and visitors 
• Answer phones & take messages
• Direct the caller to the appropriate employee or department as efficiently as possible
• Good follow through on tasks and attention to detail
• Maintain a presentable reception area
• Maintain a visitor log for security
• Distribute mails as appropriate
• Process drivers paperwork 
• Manage and maintain stationary stock
• Assist Management, Administration, and other Departments as requested
• Following up with overseas districts for rates and cost
• Compiling quotes and sending that to customers along with follow up with outcome and data recording of quotation outcome
• Maintaining and dispatching rate cards in the rate repository via the rate repository
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

• Excellent oral and written communication skills 
• Strong Microsoft Office skills (Excel, Outlook, PowerPoint, etc)
• Good typing speed
• Excellent organizational and time management skills
• Courteous communication and phone manner
• Proactive approach to problem solving
• Positive and willing to help attitude
• Professional attitude and attire that exemplifies the Expeditors Culture
• Basic understanding of supply chain, freight forwarding and incoterms preferred
• Fluent in English
• Full working rights in Australia

Additional Information

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package                        
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future                                
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                        
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

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