Transcon Customer Service Agent

Company Description

Company Description

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
• Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: 

https://www.expeditors.com/careers

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.

• Ensure a smooth and timely process flow regarding the in/out bound of freight;
• Ensure accurate and timely data entry into our operational system;
• To track and Trace pending Transcon Files and report the status/updates to the customer;
• Ensure accurate and timely client and vendors billing;
• Ensure that customer's freight are delivered on timely base and if customs clearance is needs this is done accurately and timely;
• To be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards;
• Consistently work on maintaining good understanding, communication and relationship with our customers, suppliers and carriers;
• Ensure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations;
• Fully understand the Transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
• Ensure that we meet our KPI standards in accordance with the company’s procedures;
• Timely response on emails from customers, suppliers, carriers and our internal network.

Qualifications

• Good knowledge and understanding of incoterms preferred.
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
• Pro-active and strong organizational skills.
• Good computer skills (Excel, Word, PPP and Outlook)
• Fluent in English, both written and verbal

Additional Information

Pay range for this position is $22-$24/hr

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.