Transcon Inbound Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

People • Exceed customer expectations by anticipating, understanding, and meeting their needs. • Be proactive and timely to resolve operational challenges, including escalation to management when necessary. • Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers. • Maintain good relationships with service providers. 

Operations • Track and Trace TRANSCON inbound shipments to ensure on-time delivery. • Enter data and shipment updates accurately, and timely. • Manage timely deliveries based on shipment requirements. • Account for all special handling requirements for value-added services. • Account for all pertinent shipment documentation. • Meet KPI standards in accordance with Company and Product procedures. • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Customer • Access and follow all current customers’ standard operating procedures. • When necessary, communicate with the consignee professionally and clearly. • Execute a superior customer service experience. • Support the transition of new business/updates to existing business.

Finance • Maintain awareness of market competitive costs. • Support the audit of local service provider invoices. • Support the management of overtime, expenses, and cost.

Qualifications

PREFERRED QUALIFICATIONS •

6 months to 1-year related experience

• Effective interpersonal skills, including proven verbal and written skills

• Detailed oriented with ability to manage multiple job functions with minimal supervision

Additional Information

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan 
• Training and Personnel Development Programme