Senior Project Cargo Operations Manager, North America
expeditors· Project Cargo
About this role
Company Description
Growth from within and high retention are essential components of our achievements as a company. Our ambition challenges us to provide excellent customer service and career opportunities for our employees. Expanding to over 350 locations worldwide, Expeditors can help fulfill specific needs through quality in global logistics. Join our team to grow your career while exceeding customers’ expectations in a creative and fun atmosphere.
Job Description
Operational Excellence & Execution
- Lead and promote operational excellence across all North America project cargo activities
- Support branches with complex and high-value project cargo executions
- Ensure consistent application of best practices, compliance standards, and safety protocols
- Drive performance through KPI monitoring, reporting, and corrective action planning
Training & Development
- Design, develop, and deliver project cargo training programs for operations teams and branch personnel
- Increase branch awareness and understanding of project cargo capabilities and procedures
- Mentor and coach operations staff to enhance technical expertise and execution quality
Standardization & Continuous Improvement
- Establish and implement standardized operating procedures (SOPs) across the region
- Identify operational gaps and inefficiencies; develop and execute improvement initiatives
- Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction
Service Provider Management
- Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
- Conduct annual performance evaluations of vendors to ensure quality and competitiveness
- Identify capability gaps and onboard new service providers to support evolving business needs
Business Development Support
- Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
- Participate in customer meetings, solution design, and project planning discussions
- Engage in branch sales meetings to align operational capabilities with sales strategies
- Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)
Qualifications
- 8–12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
- Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
- Proven track record of leading complex logistics projects and driving operational improvements
- Experience in vendor management and strategic sourcing
- Demonstrated ability to deliver training and develop high-performing teams
- Strong commercial acumen with experience supporting business development efforts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Senior Project Cargo Operations Manager, North America position at expeditors?
The salary for this Senior Project Cargo Operations Manager, North America role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Project Cargo Operations Manager, North America position at expeditors located?
This Senior Project Cargo Operations Manager, North America role at expeditors is based in Hanahan, Hanahan, SC, United States, SC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Project Cargo Operations Manager, North America role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Project Cargo Operations Manager, North America role in the Project Cargo department at expeditors.
Which team or department does the Senior Project Cargo Operations Manager, North America at expeditors belong to?
This Senior Project Cargo Operations Manager, North America position is part of the Project Cargo department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Project Cargo Operations Manager, North America position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Project Cargo Operations Manager, North America job at expeditors posted?
This Senior Project Cargo Operations Manager, North America position at expeditors was posted on May 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Project Cargo Operations Manager, North America
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.