Distribution RMA Operations Specialist

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.

“You’d be surprised how far we’ll go for you.”

Job Description

The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support. Shift M-F 1pm to 10pm.

Responsibilities:

1. Warehouse Operations:

   - Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.

   - Receive, count, and inspect inbound shipments accurately.

   - Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.

   - Maximize space usage in storage areas and ensure proper stock rotation.

   - Pick orders accurately and transport them to shipping locations using material handling equipment.

   - Verify outbound shipments for accuracy and completeness.

   - Maintain equipment and assigned areas in a neat, clean, and orderly fashion.

   - Keep accurate inventory records, assist in physical inventories, and cycle counts.

   - Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.

   - Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations

2. Customer Service Support:

   - Process and input customer orders and distribution accounts accurately.

   - Generate necessary paperwork and information for work orders.

   - Run stock reports to check product availability.

   - Provide accurate and timely daily operational reports.

   - Conduct invoicing and handle billings with associated documentation.

   - Coordinate special shipping requests with relevant departments.

   - Trace orders and notify customers of any updates.

   - Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.

   - Handle returned merchandise efficiently and ensure proper credit is given to the customer.

   - Assist with clerical tasks, filing, and research.

   - Support DST Supervisor in keeping and updating SOPs, process checklists and training guides

Qualifications

- Education: High school degree preferred.

- Experience: Minimum 6 months or more in a warehouse-related role and minimum 2 years in a customer service support role, preferably with inventory control and/or distribution operations experience.

- Knowledge/Skills: Basic math, reading, and writing abilities. Proficiency in software applications such as MS Word and MS Excel. Good communication skills. Typing speed of 30 wpm and 10-key proficiency. Ability to work independently with minimal supervision.

- Must be able to lift up to 50 lbs

- Special Requirements: Excellent work habits. Background check may be required based on location.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program