Customer Service Agent - Air Export

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you".

Job Description

1) To process shipments per company policy and customer SOP
2) Ability to communicate with overseas branches as a team
3) To provide professional answers to customer inquiries in timely manner
4) To properly maintain system records
5) To assist other team members to achieve organizational goals
6) Ability to convey special requests to our service providers in order to fulfill customer SOP
7) Ability to check against service provider billing invoice

Qualifications

• Bachelor Degree from College/ University or equivalent
• Proficiency in Mandarin and English is a must
• Familiar with Microsoft Office and Visio

Additional Information

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good Microsoft Office skills

• Fluent in operational English, both oral and written