Ocean Export Lead Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

KEY RESPONSIBILTIES

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.
• Support the supervisor where needed:
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Meet compliance at all times to regulations.? This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Work with the team on meeting KPI standards, as per the company's procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications
• Support the supervisor in the following areas:
• Daily review Stat 1 and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Customer

• Support the manager and or the sales department where needed:
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

Finance:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
• Monitor intercompany accounting discrepancies via AJAX report.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes:? Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.?
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.
• Promote productivity tools (e.g. using e.doc and e.doc treeview, export database, process management)

Knowledge

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors' products, services and systems
• Strong market and competition knowledge
• Hazardous Materials certification (preferred).

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Pro-active, strong organizational skills.
• Fluent in English/Dutch

Behaviors

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Qualifications

Education and Experience:

• min 2 a 3 years of experience in  Ocean Export
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company