Field Community Liaison – Healthcare Services

truecareny· Community Outreach
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📍 New York, New York, United StatesFull Time

About this role

About the Company:

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.


Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. 

Location: Field-based - Manhattan, NYC

Schedule: Monday - Friday 9 am-5 pm

Position Summary: The Community Liaison plays a vital role in ensuring smooth patient onboarding and a positive experience throughout their home care journey. This is an in-person, field-based position focused on improving retention, strengthening patient relationships, and supporting the successful start of care outcomes. This role serves as the welcoming face of True Care — visiting patients in their homes, delivering welcome packages, answering questions, and ensuring each family feels supported and connected from day one.

Key Responsibilities:

  • Conduct in-person welcome visits to newly admitted patients within assigned timelines.
  • Deliver welcome materials, agency education, and service expectations to patients.
  • Act as a liaison between the patient, the assigned marketer, and internal care coordination teams to ensure continuity of service.
  • Proactively monitor early patient experience and identify issues impacting retention.
  • Escalate patient concerns or service gaps immediately to leadership and care coordination staff.
  • Support high-value referral cases with an enhanced onboarding experience.
  • Track all field activities in Salesforce and maintain accurate visit documentation.
  • Attend occasional community events to support patient education and outreach initiatives.
  • Represent True Care with professionalism, empathy, and a customer-service mindset at all times.

Key Performance Indicators (KPIs):

  • Patient retention / Length of Service
  • Successful completion of onboarding visits per assigned cases
  • Patient satisfaction feedback
  • Accuracy & timeliness of documentation in Salesforce


Qualifications:

  • Bilingual Spanish Fluency Required
  • 2+ years of experience in community outreach, business development, or case management within the healthcare, nonprofit, or service-based sectors
  • Proven ability to generate leads, build partnerships, and convert prospects into clients
  • Strong communication, public speaking, and relationship-building skills
  • Cultural competency and a demonstrated ability to engage with diverse communities
  • Proficiency in Microsoft Office and Salesforce CRM (or similar CRM tools)
  • Valid driver’s license and reliable transportation to travel locally for outreach activities

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  • Professional development opportunities
  • Mission-driven work in an innovative healthcare space

Frequently Asked Questions

Is the salary disclosed for the Field Community Liaison – Healthcare Services position at truecareny?
The salary for this Field Community Liaison – Healthcare Services role at truecareny is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Community Liaison – Healthcare Services position at truecareny located?
This Field Community Liaison – Healthcare Services role at truecareny is based in New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Community Liaison – Healthcare Services role at truecareny full-time or part-time?
This is listed as a Full Time position. It is posted as a Field Community Liaison – Healthcare Services role in the Community Outreach department at truecareny.
Which team or department does the Field Community Liaison – Healthcare Services at truecareny belong to?
This Field Community Liaison – Healthcare Services position is part of the Community Outreach department at truecareny. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Community Liaison – Healthcare Services position at truecareny?
Click the "Apply Now" button on this page. You will be redirected to truecareny's official application portal hosted on bamboohr where you can submit your application directly.
When was the Field Community Liaison – Healthcare Services job at truecareny posted?
This Field Community Liaison – Healthcare Services position at truecareny was posted on Jan 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Community Liaison – Healthcare Services
truecareny
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