Customer Support - Network Operations Center

infojiniinc1
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📍 Durham📍 Durham, NC, United States📍 NC📍 usContract

About this role

Company Description

We provide high caliber staffing solutions to top companies in the telecommunications industry. We're engineers first, so we understand your staffing needs and speak your language. We specialize in staffing the best and brightest telecommunications professionals for contract and full time positions with leading companies nationwide. 

Job Description

Overall Purpose: Provide Tier 1 or Tier 2 support internal external customers NOC/call center that works remotely with AWS field techs or TAC (Technical Assistance Center).

Roles & Responsibilities: 1) Open, update and close trouble tickets - Proficiency measured primarily by installation trouble tickets work/completed and handling calls, as well as quality based metrics for the team. 2) Requires a well rounded knowledge of networking concepts, networking implementation, and software concepts and use. required in the testing and analysis of all elements of the network facilities. 3) Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. 4) Manage the installation and remote troubleshooting of Linux servers and various manufacturers of switching and routing equipment. 5) Manage personal phone queue and handle multiple forms of electronic communication related to the project. 6) Maintains documentation of daily operations. 7) Install and test commercial networks. 8) Effectively communicate with clients and various levels of management. 9) Provide and document consistent accurate and detailed analysis of issues for each installation. 10) Assists in the collection of customer requested data such as traffic reports. 11) This position may be responsible for contributing to Company compliance with environmental laws and regulations as applicable to its job function. 12) 24 X 7 operation. 13) Experience with subnetting and be able to segment IPs into smaller groupings. candidate will be expected to provide and document consistent, accurate and detailed analysis of issues for each installation.


Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

To apply submit your CV at  suryadev.db@  gmail.com

Frequently Asked Questions

Is the salary disclosed for the Customer Support - Network Operations Center position at infojiniinc1?
The salary for this Customer Support - Network Operations Center role at infojiniinc1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support - Network Operations Center position at infojiniinc1 located?
This Customer Support - Network Operations Center role at infojiniinc1 is based in Durham, Durham, NC, United States, NC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support - Network Operations Center role at infojiniinc1 full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support - Network Operations Center role at infojiniinc1.
How do I apply for the Customer Support - Network Operations Center position at infojiniinc1?
Click the "Apply Now" button on this page. You will be redirected to infojiniinc1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support - Network Operations Center job at infojiniinc1 posted?
This Customer Support - Network Operations Center position at infojiniinc1 was posted on Jun 29, 2017. Apply as soon as possible — early applications are often reviewed first.
Customer Support - Network Operations Center
infojiniinc1
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